Return Policy

Return conditions to be followed after an online purchase.

Any error noted upon delivery of your order must be reported to us within a maximum period of 10 days of the billing date. You can return a new product and receive a credit within 30 days following the seller's billing date. Transportation is at your expense and will be deducted from the credit amount.

Non-defective products returned must be in new condition and packed in their original packaging. Any item showing damaged packaging will be refused and returned at your expense (send and return). Helmets and clothing must have the original labels and must not have been worn outside. Windshields and other parts covered with a protective plastic film will be refused if this film has been removed.

No return is possible after 30 days following the billing date, with the exception of a product under warranty.

We cannot be held responsible for an error made in an order by the client, nor for charges resulting from such an error.

Return policy following an online purchase.

Authorization numbers for returned merchandise are required. No return without authorization will be accepted. If this situation occurs, we will return the product at your own expense (send and return).

To get a return number, follow any of these options:

Option #1 :

  • Fill-in the Return Request form
  • You will then receive all the return indications you need.
  • Return Request

Option #2 :

  • Return your product back to the store
  • If you cannot go to the store, contact us at the telephone number that appears at the bottom of your invoice.
  • You will have to send the products to the store. You will need to supply the part number, the quantity, a copy of the invoice and the reason for the return.
  • We will ensure that the conditions for returns are adhered to, we will contact the distributor to obtain a return number, and then we will go ahead with the refund.

Warranty policy following an online purchase.

Authorization numbers for returned merchandise are required. No return without authorization will be accepted. If this situation occurs, we will return the product at your own expense (send and return). Since we carry products from different manufacturers and each manufacturer has their own warranty, the manufacturer's warranty will be the one that applies. The manufacturer is entirely responsible for damages incurred in the design or manufacturing of the products they make.

To inquire about the warranty of products purchased and the terms of these warranties, you must go to the manufacturer's website or contact us who will be able to inform you on the applicable warranties. Since some manufacturers choose to honour their warranties themselves, we will, in each case, indicate the return address in order to reduce your waiting period. In some cases, the manufacturer will carry out the repairs and send back the repaired product.

It is possible that the manufacturer offers to repair your product, subject to a prior agreement on additional cost, in order to reduce the waiting period and cost. To ensure the warranty will be honoured, a copy of the retail sales invoice must accompany your package when returned and comply with the warranty term determined by the manufacturer.

Apart from the basic warranties, we offer you the possibility of registering some of our products online to benefit from various advantages, such as:

  • An extended warranty for some products
  • Better after-sales service in case of defect thanks to your online file
  • Storage of your purchasing documents in a safe place

The products which can be registered and are applicable for the above-mentioned advantages are:

Warranty return policy following an online purchase.

Contact us at the telephone number appearing at the bottom of your invoice. We will advise you on the return policy based on the product and the manufacturer concerned.